Frequently Asked Questions
Orders & Shipping
Where does Plashoe ship?
We currently ship to selected countries and regions. Enter your delivery address at checkout to confirm whether shipping is available in your location.
How long does delivery take?
Orders usually require 1–3 business days for processing. Estimated delivery times depend on your location and will be displayed at checkout.
Please note that weekends, public holidays, customs procedures, and carrier delays may affect delivery times.
How can I track my order?
Once your order has shipped, we’ll send you a confirmation email containing your tracking number and a link to follow your delivery.
Tracking information may take 24–72 hours to update after your order has been dispatched.
Why is my order arriving in separate packages?
Some products may be stored or shipped from different fulfillment locations. If this happens, your order may arrive in multiple packages at no additional shipping cost.
What should I do if my order is delayed?
First, check the tracking link included in your shipping confirmation email. If there has been no update for several days or your estimated delivery window has passed, please contact our customer support team.
Changes & Cancellations
Can I change or cancel my order?
Please contact us as soon as possible after placing your order. We’ll do our best to make the requested change, but we cannot guarantee modifications or cancellations once an order has entered processing or has already shipped.
Can I change my delivery address?
If your order has not been processed, we may be able to update the address. Contact us immediately with your order number and the correct delivery details.
Plashoe cannot be held responsible for orders delivered to an incorrectly entered address after shipment.
Sizing & Products
How do I choose the right size?
Please check the size guide shown on each product page before ordering. We recommend measuring your foot and comparing the measurement with the product’s size chart rather than relying only on your usual shoe size.
If you are between sizes, follow the specific sizing recommendation provided on the product page.
Are Plashoe products true to size?
Sizing may vary slightly between different styles and designs. Each product page includes the most relevant sizing information to help you choose the best fit.
What materials are your products made from?
Materials vary by product. You can find the specific material information in the description section of each product page.
How should I clean my footwear?
Use a soft, damp cloth with mild soap to gently clean the surface. Avoid harsh chemicals, machine washing, and prolonged exposure to direct sunlight unless the product’s care instructions state otherwise.
Allow your footwear to air-dry naturally and keep it away from direct heat.
Can your footwear treat foot pain or medical conditions?
Plashoe footwear is designed with everyday comfort and support in mind, but it is not a medical device and is not intended to diagnose, treat, or cure any medical condition.
If you experience persistent foot, ankle, knee, or back pain, please consult a qualified healthcare professional.
Returns & Refunds
What is your return policy?
We want you to feel confident shopping with Plashoe. Eligible items may be returned within the return period stated in our Return & Refund Policy.
Products must be unworn, unused, and returned in their original condition and packaging. Please review our complete policy before requesting a return.
How do I request a return?
Contact our customer support team with your order number, the item you want to return, and the reason for the request.
Please do not send a product back before receiving return instructions from us.
When will I receive my refund?
Once your return has been received and inspected, we’ll notify you about the outcome. Approved refunds will be issued to your original payment method.
Depending on your bank or payment provider, it may take several business days for the funds to appear in your account.
What if I receive a damaged or incorrect item?
Please contact us as soon as possible and include:
- Your order number
- A description of the issue
- Clear photos or a short video of the product
- A photo of the shipping label and packaging
Our team will review the information and help arrange an appropriate solution.
Are original shipping fees refundable?
Original shipping fees are generally non-refundable unless the item arrived damaged, defective, or incorrect. Please refer to our Return & Refund Policy for full details.
Payments & Support
What payment methods do you accept?
Available payment methods will be displayed securely at checkout. Options may vary depending on your country or region.
Is my payment information secure?
Payments are processed through secure third-party payment providers. Plashoe does not directly store your complete credit or debit card details.
How can I contact Plashoe?
If you have questions about a product or an existing order, contact us through our Contact Us page or email us at support@plashoe.com.
Please include your order number when contacting us about an order so we can assist you more quickly.